Case Study: Centralizing Internal Knowledge for a Higher Education System
- Staff were unable to quickly find the documents and resources they needed. The lack of a consistent structure made searching time-consuming and frustrating, often requiring assistance from colleagues or IT.
- The existing system required significant maintenance and upkeep. The university and its IT department needed a simple, low-maintenance solution that would not require constant oversight or complex upkeep.
- Many folders contained severely outdated content, with some documents dating back as far as 2007–2012. Much of this content had not been properly archived or removed, making it difficult to determine what information was current and relevant.
- The existing system lacked effective search capabilities, leaving staff without an efficient way to search across departmental documents to quickly locate specific information.
- A SharePoint Communication Site architecture featuring a centralized hub homepage with streamlined navigation organized into six major functional areas: Academics, Administration, Campus Life, Governance, Forms, and Policies. Each functional area includes clearly defined sub-groups for intuitive navigation.
- The creation of nearly 100 individual department pages, organized by function, providing staff with a logical and consistent way to access departmental information.
- A centralized document library structure with dedicated sections for each department. Every department page links directly to its corresponding folder within the main document library, creating clear and intuitive pathways from department-level information to the underlying files.
- Standardized page templates designed for easy replication across departments. Each template includes consistent elements such as contact information, key personnel listings, and direct links to document libraries, ensuring a uniform experience across all pages.
- Implementation of SharePoint’s built-in site-wide search functionality, enabling keyword-based searches across all departmental documents so staff can quickly locate specific files.
- A system intentionally designed for simplicity and low maintenance, requiring fewer site administrators, offering straightforward update processes, and enabling template-based page creation without technical expertise.
- Comprehensive Standard Operating Procedures to document all aspects of site usage, including how to add new meetings, upload documents, manage archive status, adjust permissions, and maintain content.
- Live training sessions conducted with committee administrators to ensure they felt confident using, managing, and maintaining the system over the long term.
- Established a single source of truth with nearly 100 clearly organized department pages, replacing the confusing and outdated folder structure. Staff now know exactly where to find departmental information and can navigate by function rather than complex hierarchies.
- Eliminated guesswork around where specific types of information are stored, improving confidence and consistency in document usage.
- Enabled fast, site-wide keyword searches across all departments, significantly reducing the time staff spend searching for documents.
- Introduced a template-based approach that allows new department pages to be quickly replicated as organizational needs evolve.
- Delivered a scalable foundation capable of supporting future organizational changes without requiring major restructuring.
- Reduced the ongoing maintenance burden by limiting the number of site administrators and empowering non-technical staff to manage updates independently.
- Created a consistent structure and visual experience across all pages, resulting in a professional, cohesive intranet that is intuitive to navigate from day one.
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